You built your business because you're good at what you do — and because you genuinely care about the people who walk through your door.
But somewhere between the appointments, the staff, and the day-to-day, the *experience* of being in your space can quietly slip. Not because you stopped caring. Because you never had time to look at it from the outside.
That's exactly what I do.
I'm Emily — and I help small Business owners create client experiences that feel as intentional and beautiful as the work you're known for. No remodeling. No rebranding. Just small, thoughtful changes that make a real difference in how clients feel — and whether they return.
This is where we start. I come to your space, experience it the way your clients do, and take a careful look at every layer — what's working beautifully, and where small shifts could make a meaningful difference.
What we'll explore together:
- First impressions and arrival experience
- The sensory environment — light, sound, comfort, visual flow
- Service transitions and pacing
- Staff presence, tone, and communication
- The closing experience and emotional takeaway
What you'll receive within a few days:
- A written report with 5–7 clear, practical recommendations
- Honest insight into what's already working (there will be plenty)
- Specific, prioritized next steps you can implement at your own pace — with or without my continued support
This is for you if:
You're a salon or spa owner who cares deeply about your clients and wants your space to feel calmer, more cohesive, and more intentional — without tearing anything down or starting from scratch.
Investment: $500
Not sure if this is right for you? Book a free 20-minute call first.
Ongoing Experience Consulting — Custom
Some owners want more than a one-time audit. They want a partner who helps them think through the client experience as their business grows and changes — someone to call when they're adding a new service, onboarding staff, or just sensing that something feels off.
If that sounds like what you need, I offer ongoing consulting on a retainer basis, customized to your business and your goals.
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2. I visit.
I come to your space during a regular business day and experience it as a client would. I observe quietly and take careful notes.
1. We talk.
Book a free 20-minute call. You tell me about your business — what's working, what feels hard, what you wish your clients experienced. We decide together if working together makes sense.
3. You receive a clear plan.
Within a few days, I send your written report — warm, honest, and practical. No jargon. No overwhelming overhaul. Just real recommendations from someone who genuinely wants your business to thrive.
Do I need to remodel or rebrand for this to be worth it?
Not at all. The most impactful changes are almost never structural. A shift in how clients are greeted, a small adjustment to your waiting area, a change in how a service transition is handled — these things cost very little and can meaningfully change how your space feels.
I already think my client experience is pretty good. Is this still for me?
Possibly — and that's actually the best time to do this. When things are going well, a fresh outside perspective helps you identify the 2–3 things that could take "pretty good" to genuinely exceptional. It also helps you understand *why* it's working, so you can protect it as you grow.
What kinds of businesses do you work with?
I work with service-based businesses where the client experience is central to everything — where how someone feels when they walk in, move through, and leave your space directly affects whether they come back. If that describes your business, this work is probably a good fit.
What if I want more than an audit?
Let's talk about it. Some clients want a one-time visit. Others want a thought partner for the longer road. I'm happy to build something that fits where you are.
You can feel it. Your best clients feel it.
My job is to help make sure *every* client feels it — every time.
If you're ready to look at your space with fresh eyes, I'd love to be the person who helps you do that.
No pressure. No pitch. Just a conversation.
A St. Louis Financial Services Office
When a financial services advisor opened a brand new office, every decision about the space was still on the table — and every decision mattered. People who walk into a financial advisor's office are often anxious, uncertain, or navigating a major life transition. The environment needed to do quiet, intentional work before a single word was spoken.
Working across every layer of the space — color palette, furniture layout, lighting, sound, and sensory details — the goal was to create something that felt professional without feeling cold, and approachable without feeling casual. A space that says: you are in capable hands, and you are welcome here.
The result was an office designed from the ground up around the client's emotional experience — not just aesthetics, but the specific feeling of walking in and immediately feeling at ease.
This is what thoughtful client experience design looks like in practice. And it's available for your business too.