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Having spent two decades in the healthcare field, particularly over ten years in crisis support, I’ve gained profound insights into the inherent distrust that often pervades the mental health landscape. Building trust with clients can be challenging—sometimes even seemingly impossible—especially when working with individuals who’ve been let down or traumatized by the very systems intended […]

In today’s fast-paced, transactional business landscape, many companies operate under the belief that their products or services should speak for themselves. The focus often remains solely on the sale, resulting in a hurried experience where customers feel the need to “get in, buy, and get out.” This rush reflects our modern culture characterized by short […]

In a post-pandemic world, it is crucial to acknowledge that we have all experienced some form of trauma—an undercurrent affecting every sector of the business landscape. As consumers return to businesses—whether brick-and-mortar stores or online platforms—they do so with a new set of expectations and emotional needs. To thrive in this evolving environment, businesses must […]

The Transformative Power of a Genuine Welcome: Creating Connections That Matter In today’s fast-paced world, where technology often overshadows human interaction, the importance of a genuine welcome cannot be overstated. As we embark on a journey in the business landscape, we need to recognize that a warm and authentic greeting can set the tone for […]

In a world that often prioritizes profit over people, we all stand to gain from infusing a bit more kindness into our business practices. Living in the United States, a society that values individualism, we frequently see an emphasis on personal achievements, self-reliance, and material possessions. While these traits can drive innovation and competition, they […]