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Having spent two decades in the healthcare field, particularly over ten years in crisis support, I’ve gained profound insights into the inherent distrust that often pervades the mental health landscape. Building trust with clients can be challenging—sometimes even seemingly impossible—especially when working with individuals who’ve been let down or traumatized by the very systems intended […]

In a post-pandemic world, it is crucial to acknowledge that we have all experienced some form of trauma—an undercurrent affecting every sector of the business landscape. As consumers return to businesses—whether brick-and-mortar stores or online platforms—they do so with a new set of expectations and emotional needs. To thrive in this evolving environment, businesses must […]